For Our Patients

Before Your First Visit

We need some basic information about your family, your insurance (if you have any), and your child’s medical history. Your first visit will go more quickly if you print, read, and fill out the Patient Packet, Privacy Notice, Acknowledgement of Privacy Notice, and Authorization to Release Information before you come in.

When you arrive at your appointment, please bring the following:

  • Your health insurance card or Medicaid information, or the information of the person who covers the child’s medical care
  • Any changes in personal information such as address, insurance, or phone number
  • Picture ID
  • Completed forms (don’t worry if you forget these—we have plenty of blank ones in the office)

Appointments and Referrals

We know that children get sick without warning, and we do our best to see them as soon as possible. The earlier you call, the more likely you are to get an appointment that day. If you call later in the day, we will do our best, but may have to schedule your appointment for the next day.

If you want to see a specific doctor for a regular checkup, plan on calling at least four weeks ahead of time to schedule an appointment. If you cannot call that far ahead, we can still get your child in, but you may need to see a different doctor or go to a different office.

We are here to schedule appointments starting at 8:00 a.m.

Please Note: To keep people from having to wait too long in our offices, we will reschedule your appointment if you are more than 15 minutes late.

Sometimes your pediatrician may want your child to see another doctor or a specialist. We will work with you and your insurance provider to find the best specialist for your child. If you have any questions about this process, you can ask your doctor or call our office and ask to speak with a Referral Coordinator.

Billing and Insurance

We work with as many insurance plans as we can. Call our office or your insurance provider with questions about your coverage, how much you will have to pay, and which doctors you can see.

We accept the following insurance plans. If you have any other type of insurance, please contact our office to discuss your billing options.


  • Aetna (HMOs must have Dr. Samuel Santelices listed as PCP)
  • AvMed (HMOs must have Dr. Samuel Santelices listed as PCP)
  • BCBS (HMOs must have Dr. Samuel Santelices listed as PCP)
  • Cigna
  • First Health Network
  • GEHA
  • Golden Rule
  • Great West
  • Mail Handlers Benefits
  • Medicaid
  • Prestige Health Choice
  • Sunshine Health
  • Staywell
  • Tricare/Champus
  • ChampVA
  • United American Insurance Company
  • UnitedHealthcare
  • UnitedHealthcare Healthy Kids
  • Vista (both Healthy Kids & Commercial Plans)

Sliding Fee Program

If you don’t have insurance or if you are concerned about paying your bills, call and ask about our sliding fee program. We offer discounts based on household size and income.

Forms and Policies

For your convenience, all patient forms and policies are available as PDFs. You may print out and complete any of these forms prior to your appointment. These forms are also available in our offices.


Welcome to Patient Portal

View your child’s records in the Patient Portal.

Find an Office Near You:

Lake City

1859 SW Newland Way
Lake City, FL 32025

P: 386-758-0003
F: 386-755-4432

Mon - Fri 8:00 am - 5:30 pm
Sat - Sun 9:00 am - 2:00 pm

Live Oak

1101 S. Ohio Avenue
Live Oak, FL 32064

P: 386-339-1060
F: 386-339-1067

Mon - Fri 8:30 am - 4:45 pm
Closed on weekends


1117 NW Hwy 41 - Suite B
Jasper, FL 32052

P: 386-792-3864
F: 386-792-1530

Mon - Fri 8:30 am - 4:45 pm
Closed on weekends

Cross City

149 NE 241st Street
Cross City, FL 32628

P: 352-498-3337
F: 352-498-3773

Mon-Wed & Fri 8:30 am - 4:45 pm
Closed on Weekends

Lake City

Live Oak


Cross City