Our Mission
Mission:
North Florida Pediatrics is committed to being a leader in the communities we serve by providing comprehensive and compassionate, patient-centered, high quality pediatric care in a comfortable atmosphere close to home.
Vision:
To be the healthcare provider of choice for the communities we serve – delivering the healthcare we expect for our own family.
To be the employer of choice in the communities we serve – empowering people through open and honest communication and honoring individuality.
Core Values:
Care, Commitment, Respect, Responsibility, Teamwork, and Integrity.
Why Choose Us
Medical Privacy
We understand that medical information about you and your childs health is personal. We are commited to protecting that information.
Qualified Doctors
Our doctors have years of experience and are truly invested in providing the best care to our patients and their families.
Quality & Safety
We are committed to providing safety and quality of care to our patients and the communities we serve.
Equipment
North Florida Pediatrics has medical equipment specifically designed for the smaller anatomical features of children. A better fit allows for a more thorough exam.
Emergency Help
North Florida Pediatrics cares for our patients even after regular business hours. We have an after hours number available.
Individual Approach
We are dedicated to taking care of the whole-person while developing effective care plans.
Personalized Treatment
Medical care is not "one size fits all". Each patient is unique and we treat as such.
Modern Treatment
Our physicians understand that science is ever changing. Continuing education is ongoing for the doctors and staff.
Our Team
Dr. Sam Santelices
Dr. Pam Santelices
Dr. Zonia Barbosa
Dr. Ghadeer Alnajjar
Dr. Abdallah Altantawi
Henry Rivera, APRN
Alma Vega, APRN
Katherine Szczepanik, APRN
Danielle Dobbs, ARNP
Lane Smith, ARNP
Natalie Castillo, ARNP
Dr. Maria Martinez-Ramos
Sherry Barker, ARNP
Our Front Office Staff will be the first people you interact with at your visit. We are fortunate enough to have and experienced, friendly staff who love children. They will do their best to schedule an appointment that is convenient for you. Your insurance will be verified and they will collect any co-payments or deductables and schedule your next well child checkup.
Our Office Managers have extensive experience in the medical field. They make sure our offices run smoothly and efficiently.
The Billing Staff strive to stay up to date with the changes in healthcare. They will file your claim and follow up on any upaid services. If a service is denied, our staff will appeal on your behalf. Only then will any unpaid services be billed to you.
We hop that you will enjoy working with our staff as much as we do!
Patient-Centered Medical Home
The American Academy of Pediatrics (AAP) believes that the medical care of infants, children, and adolescents should be accessible, continuous, comprehensive, family-centered, coordinated, compassionate, and culturally effective. These characteristics define the Medical Home (AAP Policy Statement, 2002).
This means our practice, as your Medical Home, is a central resource for all your child’s care needs. It is a place where doctors, practitioners, and other health care team members use evidence – based medicine and technology to practice the highest quality medical care, are available when you need us, and work together with you to provide comprehensive care.
As Your Patient Centered Medical Home We Will:
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Take care of your child when he or she is sick and well
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Help plan your child’s care and/ or set goals for care, now, and in the future
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Talk with you about any testing, treatment, or referrals that your child needs
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Review a comprehensive care plan if your child has special health care needs and monitor any self-care plans your provider prescribes
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Work with you and other care providers/ specialists to coordinate care across multiple settings,
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Listen to your concerns as well as your child’s
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Create a trusting and collaborative relationship with you and your child
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Help you find needed information and resources such as information about pediatric specialists, health conditions and latest treatments, home care and equipment, support and relief services for your family and other needed local services
What Do We Expect from You and Your Child?
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Become comfortable sharing information with our team and make sure the provider knows each child’s entire medical history
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Routinely communicate your child’s needs, family needs, or changes in your child’s health
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Remember to tell our team about any care your child received between visits to our office (such as emergency room visits, urgent care clinics, or specialist visits)
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Request that any other doctor your child sees, sends us a report including copies of lab work, test results, and any imaging results
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Keep your child’s appointments as scheduled
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Adhere to the action plan designed by your child’s provider
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Know your insurance and what it covers
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Complete a patient satisfaction survey from time to time to let us know how we are doing, and what we can do to improve communication or care to you and your child
North Florida Pediatrics is proud to have received both the Patent Centered Medical Home recognition and the Distinction in Behavioral Health Integration from the National Committee for Quality Assurance (NCQ
